Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 490 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) hanging up without bye
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
7. 7.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) eating while on a call
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) muting when not talking
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
15. 15.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying bye before ending (d) shouting into the phone
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) shouting into the phone (d) camera at the ceiling
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) muting when not talking (d) speaking clearly
20. 20.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) camera at eye level
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) shouting into the phone (d) hanging up without bye
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) “Is this a good time?” (d) muting when not talking
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.True or false: “calling late at night” shows good call manners. (a) True (b) False
31. 31.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
34. 34.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
37. 37.True or false: “speaking clearly” shows good call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False

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