Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 50 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
5. 5.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) saying your name first (d) loud TV behind you
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) eating while on a call
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
14. 14.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
16. 16.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) eating while on a call (d) speaking clearly
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
19. 19.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) shouting into the phone (d) loud TV behind you
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
21. 21.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
23. 23.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) “Is this a good time?” (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) saying bye before ending (d) a quiet place for calls
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) camera at the ceiling (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) hanging up without bye (d) shouting into the phone

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