Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 491 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) a quiet place for calls (d) saying bye before ending
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) loud TV behind you
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.True or false: “eating while on a call” shows good call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) shouting into the phone (d) camera at eye level
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) a quiet place for calls (d) “Is this a good time?”
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) saying your name first
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) speaking clearly
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) eating while on a call (d) saying your name first
26. 26.True or false: “speaking clearly” shows good call manners. (a) False (b) True
27. 27.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
28. 28.True or false: “camera at eye level” shows good call manners. (a) False (b) True
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
35. 35.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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