Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 494 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) eating while on a call (d) muting when not talking
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) shouting into the phone (d) speaking clearly
3. 3.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
5. 5.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
6. 6.True or false: “eating while on a call” shows good call manners. (a) False (b) True
7. 7.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) camera at the ceiling (d) hanging up without bye
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying bye before ending (d) camera at eye level
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) loud TV behind you (d) side talk during a call
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) eating while on a call (d) saying your name first
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) speaking clearly (d) loud TV behind you
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) shouting into the phone (d) side talk during a call
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) saying bye before ending
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) speaking clearly (d) muting when not talking
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) calling late at night (d) saying your name first
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) loud TV behind you
26. 26.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
27. 27.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) speaking clearly (d) a quiet place for calls
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) camera at the ceiling (d) saying your name first
37. 37.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
38. 38.True or false: “side talk during a call” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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