Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 495 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) loud TV behind you (d) calling late at night
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) side talk during a call
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
10. 10.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) eating while on a call
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) calling late at night
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
20. 20.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
21. 21.True or false: “saying your name first” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) calling late at night (d) hanging up without bye
26. 26.True or false: “side talk during a call” shows good call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.True or false: “speaking clearly” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) calling late at night (d) saying bye before ending
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
37. 37.True or false: “muting when not talking” shows good call manners. (a) False (b) True
38. 38.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) shouting into the phone
40. 40.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners

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