Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 496 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) eating while on a call
6. 6.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) hanging up without bye
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) eating while on a call
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
15. 15.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
16. 16.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.True or false: “eating while on a call” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) speaking clearly
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) eating while on a call (d) side talk during a call
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) camera at the ceiling
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) muting when not talking (d) camera at the ceiling
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) saying your name first

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