Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 497 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) shouting into the phone (d) side talk during a call
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) saying your name first (d) camera at eye level
5. 5.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) calling late at night (d) eating while on a call
6. 6.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) a quiet place for calls
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) saying bye before ending
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) muting when not talking
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) “Is this a good time?”
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) saying your name first
19. 19.True or false: “muting when not talking” shows good call manners. (a) True (b) False
20. 20.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) hanging up without bye (d) side talk during a call
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
24. 24.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying your name first (d) saying bye before ending
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) saying bye before ending
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) saying your name first (d) muting when not talking
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) camera at the ceiling (d) loud TV behind you

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