Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 498 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) side talk during a call (d) saying bye before ending
4. 4.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) loud TV behind you (d) shouting into the phone
6. 6.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) hanging up without bye (d) calling late at night
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) camera at the ceiling
18. 18.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) camera at the ceiling (d) shouting into the phone
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) camera at eye level
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
31. 31.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) calling late at night (d) hanging up without bye
32. 32.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) eating while on a call (d) camera at the ceiling
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) a quiet place for calls (d) camera at eye level
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) hanging up without bye
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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