Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 499 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
2. 2.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
4. 4.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) calling late at night (d) camera at eye level
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
7. 7.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) camera at the ceiling (d) muting when not talking
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying bye before ending (d) eating while on a call
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying bye before ending (d) camera at the ceiling
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) camera at the ceiling
15. 15.True or false: “saying your name first” shows good call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) side talk during a call (d) speaking clearly
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) hanging up without bye
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) muting when not talking
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) a quiet place for calls
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) loud TV behind you
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at the ceiling (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) camera at the ceiling (d) side talk during a call
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
30. 30.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) side talk during a call (d) eating while on a call
31. 31.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) side talk during a call
37. 37.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) a quiet place for calls
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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