Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 500 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) hanging up without bye (d) side talk during a call
2. 2.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) calling late at night (d) a quiet place for calls
7. 7.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) camera at the ceiling (d) hanging up without bye
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) speaking clearly (d) camera at the ceiling
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) hanging up without bye (d) “Is this a good time?”
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) muting when not talking
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at the ceiling (d) “Is this a good time?”
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
24. 24.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
26. 26.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) saying bye before ending
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.True or false: “calling late at night” shows poor call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) “Is this a good time?” (d) saying bye before ending
38. 38.True or false: “camera at eye level” shows good call manners. (a) True (b) False
39. 39.True or false: “saying your name first” shows good call manners. (a) True (b) False
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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