Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 6 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) camera at the ceiling
4. 4.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) speaking clearly
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) loud TV behind you (d) side talk during a call
11. 11.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying your name first (d) camera at the ceiling
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) camera at eye level
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
22. 22.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) calling late at night
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) camera at the ceiling (d) hanging up without bye
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) a quiet place for calls
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) shouting into the phone
39. 39.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
40. 40.True or false: “camera at eye level” shows poor call manners. (a) True (b) False

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