Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 51 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
2. 2.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
5. 5.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) saying your name first (d) camera at eye level
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
8. 8.True or false: “camera at eye level” shows good call manners. (a) True (b) False
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
10. 10.True or false: “eating while on a call” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) “Is this a good time?” (d) saying your name first
14. 14.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) hanging up without bye (d) calling late at night
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
21. 21.True or false: “muting when not talking” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) camera at the ceiling (d) muting when not talking
23. 23.True or false: “calling late at night” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.True or false: “calling late at night” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) loud TV behind you (d) camera at the ceiling
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.True or false: “side talk during a call” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) a quiet place for calls
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) side talk during a call (d) eating while on a call
33. 33.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) saying your name first (d) a quiet place for calls
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
39. 39.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) side talk during a call
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye

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