Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 501 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
5. 5.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
9. 9.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) “Is this a good time?”
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) hanging up without bye (d) calling late at night
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) “Is this a good time?”
13. 13.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) saying bye before ending (d) saying your name first
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
18. 18.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at the ceiling (d) muting when not talking
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) calling late at night (d) hanging up without bye
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) eating while on a call
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) “Is this a good time?” (d) saying bye before ending
29. 29.True or false: “camera at eye level” shows good call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
31. 31.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) a quiet place for calls
36. 36.True or false: “side talk during a call” shows good call manners. (a) False (b) True
37. 37.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) side talk during a call
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) muting when not talking (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) saying bye before ending

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