Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 502 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) calling late at night
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) a quiet place for calls (d) saying your name first
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.True or false: “saying your name first” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
12. 12.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) camera at the ceiling
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) eating while on a call
18. 18.True or false: “eating while on a call” shows good call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) eating while on a call (d) loud TV behind you
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) muting when not talking
30. 30.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
33. 33.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) muting when not talking (d) saying your name first
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
40. 40.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are

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