Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 503 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying bye before ending (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) camera at the ceiling (d) “Is this a good time?”
3. 3.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) calling late at night (d) hanging up without bye
4. 4.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) saying your name first
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) “Is this a good time?”
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
12. 12.True or false: “saying your name first” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) speaking clearly (d) eating while on a call
14. 14.True or false: “muting when not talking” shows good call manners. (a) False (b) True
15. 15.True or false: “saying your name first” shows good call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.True or false: “calling late at night” shows poor call manners. (a) False (b) True
23. 23.True or false: “speaking clearly” shows good call manners. (a) False (b) True
24. 24.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
30. 30.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls
31. 31.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) eating while on a call (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) muting when not talking (d) “Is this a good time?”
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
36. 36.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
37. 37.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
38. 38.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
39. 39.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
40. 40.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students