Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 506 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
2. 2.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
4. 4.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) shouting into the phone (d) camera at eye level
6. 6.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) a quiet place for calls (d) saying bye before ending
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) saying your name first (d) muting when not talking
16. 16.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) speaking clearly (d) camera at eye level
19. 19.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) camera at the ceiling
23. 23.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) calling late at night
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at the ceiling (d) saying your name first
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
36. 36.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
37. 37.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) saying bye before ending

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