Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 507 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
2. 2.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) camera at the ceiling
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) shouting into the phone
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) side talk during a call (d) hanging up without bye
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) side talk during a call (d) a quiet place for calls
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
35. 35.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at the ceiling (d) speaking clearly
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) hanging up without bye (d) shouting into the phone
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) camera at eye level (b) loud TV behind you (c) shouting into the phone (d) eating while on a call

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