Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 508 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) calling late at night (d) camera at the ceiling
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
6. 6.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) hanging up without bye
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
9. 9.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) “Is this a good time?”
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
20. 20.True or false: “calling late at night” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) saying your name first
24. 24.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
25. 25.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) shouting into the phone
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
32. 32.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
37. 37.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) calling late at night (d) speaking clearly
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students