Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 509 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
2. 2.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) muting when not talking (d) a quiet place for calls
4. 4.True or false: “calling late at night” shows good call manners. (a) True (b) False
5. 5.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
7. 7.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
9. 9.True or false: “speaking clearly” shows good call manners. (a) False (b) True
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) camera at the ceiling
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) eating while on a call
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) camera at eye level (d) eating while on a call
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) “Is this a good time?” (d) camera at eye level
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) camera at the ceiling (d) saying your name first
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) “Is this a good time?” (d) camera at the ceiling
34. 34.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
37. 37.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) calling late at night (d) “Is this a good time?”

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