Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 510 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) saying bye before ending (d) shouting into the phone
5. 5.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
6. 6.True or false: “side talk during a call” shows good call manners. (a) True (b) False
7. 7.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) camera at eye level (d) calling late at night
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) camera at eye level
10. 10.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) calling late at night
11. 11.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) side talk during a call
13. 13.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) shouting into the phone
15. 15.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
17. 17.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) side talk during a call (d) shouting into the phone
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.True or false: “saying your name first” shows good call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) eating while on a call (d) calling late at night
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) saying your name first (d) speaking clearly
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
27. 27.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) “Is this a good time?”
30. 30.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) calling late at night (d) “Is this a good time?”
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
35. 35.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) camera at eye level (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) camera at eye level

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