Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 52 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) muting when not talking
4. 4.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
7. 7.True or false: “saying your name first” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) side talk during a call (d) calling late at night
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
13. 13.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) loud TV behind you (d) eating while on a call
15. 15.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) saying bye before ending (d) muting when not talking
25. 25.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) camera at eye level
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) camera at eye level
28. 28.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) hanging up without bye (d) eating while on a call
29. 29.True or false: “calling late at night” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
31. 31.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) saying your name first (d) speaking clearly
32. 32.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) a quiet place for calls
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) camera at eye level (d) speaking clearly
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
38. 38.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying your name first (d) loud TV behind you

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