Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 511 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) camera at eye level
3. 3.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
4. 4.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
6. 6.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) a quiet place for calls (d) saying your name first
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) speaking clearly (d) a quiet place for calls
16. 16.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
17. 17.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) eating while on a call (d) camera at the ceiling
18. 18.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) muting when not talking (d) a quiet place for calls
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying your name first (d) a quiet place for calls
24. 24.True or false: “eating while on a call” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) saying bye before ending
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) saying your name first
29. 29.True or false: “speaking clearly” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) hanging up without bye (d) loud TV behind you
33. 33.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
34. 34.True or false: “side talk during a call” shows good call manners. (a) True (b) False
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
36. 36.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.True or false: “muting when not talking” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) saying bye before ending (d) speaking clearly
40. 40.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) eating while on a call (d) hanging up without bye

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