Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 512 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) calling late at night
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) saying bye before ending
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) speaking clearly (d) loud TV behind you
7. 7.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) speaking clearly
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) a quiet place for calls (d) speaking clearly
15. 15.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) saying bye before ending (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) eating while on a call (d) camera at eye level
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) hanging up without bye
27. 27.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) speaking clearly (d) hanging up without bye
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) hanging up without bye
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
31. 31.True or false: “calling late at night” shows poor call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.True or false: “saying bye before ending” shows good call manners. (a) False (b) True

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