Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 513 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) speaking clearly (d) hanging up without bye
4. 4.True or false: “calling late at night” shows poor call manners. (a) False (b) True
5. 5.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) camera at the ceiling (d) eating while on a call
8. 8.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) saying your name first
12. 12.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
16. 16.True or false: “muting when not talking” shows good call manners. (a) False (b) True
17. 17.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) shouting into the phone (d) camera at the ceiling
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) muting when not talking
26. 26.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) muting when not talking (d) hanging up without bye
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) side talk during a call (d) hanging up without bye
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) loud TV behind you (d) speaking clearly
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

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