Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 514 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
2. 2.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) camera at the ceiling (d) eating while on a call
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) camera at eye level (d) eating while on a call
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
10. 10.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) camera at eye level (d) saying bye before ending
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) eating while on a call (d) saying bye before ending
15. 15.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) a quiet place for calls (d) saying your name first
16. 16.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) calling late at night (d) muting when not talking
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.True or false: “camera at eye level” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
26. 26.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) a quiet place for calls
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) saying bye before ending
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) saying your name first
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) shouting into the phone (d) hanging up without bye
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) saying your name first (d) saying bye before ending
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) shouting into the phone
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
40. 40.True or false: “calling late at night” shows poor call manners. (a) True (b) False

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