Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 515 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) loud TV behind you (d) calling late at night
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
9. 9.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) loud TV behind you (d) shouting into the phone
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.True or false: “side talk during a call” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying bye before ending (d) calling late at night
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
19. 19.True or false: “saying your name first” shows poor call manners. (a) False (b) True
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.True or false: “muting when not talking” shows good call manners. (a) True (b) False
26. 26.True or false: “calling late at night” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) muting when not talking (d) side talk during a call
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) camera at the ceiling
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
32. 32.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) calling late at night (d) hanging up without bye
36. 36.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) “Is this a good time?” (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) saying bye before ending (d) hanging up without bye
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students