Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 516 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) eating while on a call
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) hanging up without bye
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) speaking clearly
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying bye before ending (d) a quiet place for calls
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) camera at the ceiling
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
17. 17.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
18. 18.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) saying bye before ending (d) speaking clearly
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) calling late at night (d) camera at eye level
23. 23.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) speaking clearly
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) a quiet place for calls (d) eating while on a call
27. 27.True or false: “calling late at night” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) loud TV behind you (d) hanging up without bye
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
37. 37.True or false: “speaking clearly” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) saying bye before ending
40. 40.True or false: “loud TV behind you” shows good call manners. (a) True (b) False

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