Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 517 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) saying your name first
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) “Is this a good time?”
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) speaking clearly (d) saying your name first
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
11. 11.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) eating while on a call (d) camera at eye level
15. 15.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
19. 19.True or false: “calling late at night” shows good call manners. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) saying bye before ending
21. 21.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) saying your name first
23. 23.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) side talk during a call
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) hanging up without bye (d) saying your name first
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) saying your name first
29. 29.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) speaking clearly (d) loud TV behind you
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
32. 32.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
33. 33.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) calling late at night (d) “Is this a good time?”
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) saying bye before ending
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
40. 40.True or false: “speaking clearly” shows poor call manners. (a) True (b) False

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