Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 53 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) saying your name first (d) a quiet place for calls
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
6. 6.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) calling late at night
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
11. 11.True or false: “speaking clearly” shows good call manners. (a) True (b) False
12. 12.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
19. 19.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) eating while on a call
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) hanging up without bye
28. 28.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.True or false: “camera at eye level” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) eating while on a call
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) shouting into the phone (d) eating while on a call

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students