Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 520 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) a quiet place for calls
3. 3.True or false: “calling late at night” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) shouting into the phone
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) calling late at night (d) muting when not talking
8. 8.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
9. 9.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
10. 10.True or false: “calling late at night” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) saying your name first
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) muting when not talking (d) side talk during a call
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
18. 18.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
19. 19.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
20. 20.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.True or false: “eating while on a call” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying your name first (d) calling late at night
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.True or false: “saying your name first” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
30. 30.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) shouting into the phone (d) saying your name first
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) “Is this a good time?” (d) a quiet place for calls
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) a quiet place for calls (d) “Is this a good time?”
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) shouting into the phone
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) calling late at night
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) camera at the ceiling
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) eating while on a call (d) shouting into the phone
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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