Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 521 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) loud TV behind you (d) eating while on a call
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) muting when not talking
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
11. 11.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) “Is this a good time?” (d) saying your name first
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.True or false: “eating while on a call” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
18. 18.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) loud TV behind you (d) saying your name first
21. 21.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) a quiet place for calls (d) muting when not talking
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at the ceiling (d) speaking clearly
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) muting when not talking (d) speaking clearly
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
25. 25.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) hanging up without bye (d) camera at the ceiling
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
27. 27.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) camera at eye level
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
31. 31.True or false: “saying your name first” shows poor call manners. (a) True (b) False
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
33. 33.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) loud TV behind you (d) eating while on a call
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) hanging up without bye (d) calling late at night
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.True or false: “calling late at night” shows poor call manners. (a) True (b) False

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