Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 522 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
2. 2.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) muting when not talking
7. 7.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) eating while on a call
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) loud TV behind you
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) calling late at night (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) camera at the ceiling
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) hanging up without bye (d) side talk during a call
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) shouting into the phone
23. 23.True or false: “speaking clearly” shows good call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) shouting into the phone
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) eating while on a call
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) side talk during a call (d) shouting into the phone
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
30. 30.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
31. 31.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) side talk during a call (d) loud TV behind you
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
37. 37.True or false: “saying your name first” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True

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