Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 523 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) shouting into the phone (d) side talk during a call
4. 4.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) “Is this a good time?” (d) saying your name first
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) “Is this a good time?” (d) saying your name first
16. 16.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) “Is this a good time?”
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
36. 36.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
37. 37.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying your name first (d) speaking clearly
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) calling late at night (d) speaking clearly

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