Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 524 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) saying bye before ending
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) camera at eye level
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) camera at the ceiling
10. 10.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) “Is this a good time?” (d) speaking clearly
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
14. 14.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) eating while on a call
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) muting when not talking
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) camera at eye level (d) saying bye before ending
19. 19.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
20. 20.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) calling late at night (d) saying your name first
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.True or false: “saying your name first” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) camera at eye level
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) camera at eye level
30. 30.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) shouting into the phone
40. 40.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) muting when not talking

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