Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 525 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
3. 3.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) side talk during a call (d) hanging up without bye
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) side talk during a call
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) saying bye before ending
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) side talk during a call
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) side talk during a call (d) shouting into the phone
23. 23.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
31. 31.True or false: “calling late at night” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) camera at the ceiling
35. 35.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
38. 38.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are

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