Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 526 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
2. 2.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
8. 8.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.True or false: “side talk during a call” shows good call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) camera at eye level (d) side talk during a call
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) saying bye before ending (d) speaking clearly
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
17. 17.True or false: “camera at eye level” shows good call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) muting when not talking (d) calling late at night
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) saying bye before ending (d) muting when not talking
22. 22.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) eating while on a call (d) saying your name first
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) saying bye before ending
37. 37.True or false: “saying your name first” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) hanging up without bye
39. 39.True or false: “calling late at night” shows good call manners. (a) False (b) True
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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