Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 527 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
2. 2.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
11. 11.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
12. 12.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) eating while on a call (d) loud TV behind you
13. 13.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) loud TV behind you (d) a quiet place for calls
14. 14.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.True or false: “calling late at night” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) saying your name first (d) muting when not talking
21. 21.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
23. 23.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
24. 24.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) speaking clearly (d) saying your name first
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
34. 34.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) camera at eye level (d) speaking clearly
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) loud TV behind you
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) saying your name first
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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