Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 528 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) saying your name first
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) saying your name first (d) “Is this a good time?”
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) loud TV behind you (d) eating while on a call
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) speaking clearly (d) eating while on a call
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
12. 12.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) calling late at night (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) speaking clearly
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) a quiet place for calls (d) speaking clearly
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
21. 21.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
26. 26.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) a quiet place for calls (d) speaking clearly
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) saying your name first (d) muting when not talking
30. 30.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) saying your name first (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) muting when not talking
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) “Is this a good time?” (d) eating while on a call

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