Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 529 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) calling late at night (d) hanging up without bye
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
8. 8.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
9. 9.True or false: “camera at eye level” shows good call manners. (a) False (b) True
10. 10.True or false: “calling late at night” shows good call manners. (a) True (b) False
11. 11.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
12. 12.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
14. 14.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) side talk during a call
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
18. 18.True or false: “speaking clearly” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
22. 22.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) speaking clearly (d) eating while on a call
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.True or false: “calling late at night” shows poor call manners. (a) True (b) False
28. 28.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
30. 30.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at eye level (d) side talk during a call
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) side talk during a call (d) shouting into the phone
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) shouting into the phone (d) camera at eye level
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True

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