Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 530 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) “Is this a good time?”
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) speaking clearly
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) side talk during a call (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying your name first (d) “Is this a good time?”
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) camera at the ceiling
18. 18.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
22. 22.True or false: “side talk during a call” shows good call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
26. 26.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) calling late at night
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at the ceiling (d) camera at eye level
38. 38.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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