Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 54 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) muting when not talking (d) side talk during a call
3. 3.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) side talk during a call (d) calling late at night
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) a quiet place for calls
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) speaking clearly
13. 13.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) muting when not talking
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at eye level (d) shouting into the phone
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
20. 20.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
22. 22.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) eating while on a call
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
33. 33.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) speaking clearly (d) side talk during a call
35. 35.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) camera at eye level (d) side talk during a call
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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