Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 533 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) a quiet place for calls (d) loud TV behind you
4. 4.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
16. 16.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) muting when not talking (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) a quiet place for calls (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) calling late at night (d) loud TV behind you
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.True or false: “muting when not talking” shows good call manners. (a) False (b) True
23. 23.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
26. 26.True or false: “saying your name first” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) saying bye before ending
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) speaking clearly
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) eating while on a call (d) side talk during a call
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) calling late at night
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) loud TV behind you
33. 33.True or false: “calling late at night” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) saying your name first
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
39. 39.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) “Is this a good time?”

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