Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 534 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
4. 4.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) “Is this a good time?” (d) a quiet place for calls
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
8. 8.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
9. 9.True or false: “side talk during a call” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
12. 12.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) camera at eye level
15. 15.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
29. 29.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) saying your name first
34. 34.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
40. 40.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood

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