Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 535 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.True or false: “calling late at night” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) speaking clearly (d) camera at eye level
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) saying bye before ending (d) camera at eye level
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) a quiet place for calls (d) calling late at night
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) “Is this a good time?”
14. 14.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) muting when not talking
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) calling late at night
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) saying your name first (d) a quiet place for calls
21. 21.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) calling late at night (d) muting when not talking
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
26. 26.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
29. 29.True or false: “calling late at night” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
31. 31.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) a quiet place for calls
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) saying your name first (d) saying bye before ending
34. 34.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) muting when not talking (d) a quiet place for calls
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) camera at eye level (d) calling late at night
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) speaking clearly
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) camera at the ceiling (d) loud TV behind you
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

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