Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 536 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) side talk during a call (d) loud TV behind you
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
7. 7.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) eating while on a call
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
11. 11.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) eating while on a call
14. 14.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
15. 15.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) calling late at night (d) saying your name first
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) saying your name first
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) saying your name first
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
22. 22.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
24. 24.True or false: “side talk during a call” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) loud TV behind you
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) hanging up without bye
29. 29.True or false: “camera at eye level” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
32. 32.True or false: “eating while on a call” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) eating while on a call (d) camera at the ceiling
36. 36.True or false: “saying your name first” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) muting when not talking (d) “Is this a good time?”
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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