Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 537 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) shouting into the phone (d) muting when not talking
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
6. 6.True or false: “calling late at night” shows good call manners. (a) True (b) False
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
11. 11.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) camera at eye level
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) hanging up without bye
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) eating while on a call
16. 16.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) calling late at night
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
24. 24.True or false: “muting when not talking” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) calling late at night
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) loud TV behind you
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) side talk during a call
32. 32.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) camera at eye level (d) “Is this a good time?”
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.True or false: “hanging up without bye” shows good call manners. (a) False (b) True

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