Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 538 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
3. 3.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) muting when not talking (d) saying your name first
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) shouting into the phone (d) muting when not talking
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
8. 8.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) camera at eye level (d) calling late at night
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.True or false: “calling late at night” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) speaking clearly (d) eating while on a call
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) side talk during a call
30. 30.True or false: “eating while on a call” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) camera at the ceiling (d) calling late at night
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) saying bye before ending (d) camera at the ceiling
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
40. 40.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood

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