Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 539 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) “Is this a good time?”
2. 2.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
8. 8.True or false: “muting when not talking” shows good call manners. (a) True (b) False
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) saying your name first
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) muting when not talking
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) hanging up without bye (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) camera at eye level
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
19. 19.True or false: “speaking clearly” shows good call manners. (a) True (b) False
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) saying your name first
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
29. 29.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) speaking clearly
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying bye before ending (d) calling late at night
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) a quiet place for calls

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