Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 540 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
5. 5.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
7. 7.True or false: “saying your name first” shows good call manners. (a) True (b) False
8. 8.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) speaking clearly (d) saying bye before ending
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
16. 16.True or false: “calling late at night” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.True or false: “saying your name first” shows poor call manners. (a) False (b) True
19. 19.True or false: “speaking clearly” shows good call manners. (a) True (b) False
20. 20.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) shouting into the phone
23. 23.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) camera at the ceiling (d) saying bye before ending
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
27. 27.True or false: “camera at eye level” shows good call manners. (a) False (b) True
28. 28.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
30. 30.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) calling late at night
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) speaking clearly
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) muting when not talking (d) camera at eye level
34. 34.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
36. 36.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) camera at eye level
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) calling late at night (d) shouting into the phone
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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