Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 55 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
3. 3.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
8. 8.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) loud TV behind you (d) hanging up without bye
10. 10.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) camera at the ceiling (d) saying your name first
12. 12.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) loud TV behind you
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
16. 16.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
21. 21.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
28. 28.True or false: “eating while on a call” shows good call manners. (a) True (b) False
29. 29.True or false: “saying your name first” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
31. 31.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
32. 32.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
36. 36.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
37. 37.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) a quiet place for calls
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) camera at eye level
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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